WHAT YOU NEED TO KNOW
Your Questions, Answered
Holiday Jao does more than offer experiences you can book. We strive to be a great source of information for all of our travelers. If you have a question regarding any of our services, we’ve got the answers you need. Browse through our list of common questions.
What types of tours do you offer?
We offer a variety of tours, including Group Tour, F.I.T, Customised & Fix Departures, Family Tours, M.I.C.E, Destination Wedding, and Cruises and also cater to different interests and preferences.
How do I book a tour?
You can book a tour by filling out our online booking form or by contacting us through email or Whats App. We will get back to you as soon as possible to confirm your booking.
Do you provide visa assistance?
Yes, we provide visa assistance to our customers. We can help with visa applications, document requirements, and any other queries you may have regarding visa processing.
DO I NEED TRAVEL INSURANCE?
Travel insurance is not included in the tour package. We highly recommend purchasing travel insurance to protect yourself in case of any unforeseen circumstances.
Can I customize my tour?
Yes, we offer customized tour packages to cater to your specific needs and preferences. Simply contact us and we will work with you to create a personalized itinerary.
What is your cancellation policy?
Our cancellation policy varies depending on the tour package and the time of cancellation. Please refer to our terms and conditions for more information.
Do I need a visa to travel to my destination?
Visa requirements vary depending on your destination and your nationality.
What kind of support can I expect from your customer service team?
Our customer service team is available 24/7 to assist you with any queries or concerns you may have before, during, or after your tour. We can help with anything from booking inquiries to emergencies.
How can I contact your customer service team?
You can contact our customer service team by phone, WhatsApp, email, or through our website chat support. We will respond to your query as soon as possible.
Can I get assistance during my tour?
Yes, our customer service team is available to assist during your tour. If you encounter any issues or have any concerns, please contact us and we will do our best to help.
Is there an additional cost for customer support?
No, our customer support services are included in your tour package. You can contact us at any time for assistance without incurring any additional fees.
Which countries require a visa for travel?
Visa requirements vary depending on your destination and your nationality. Please check with us before booking your tour to determine if you need a visa and what the requirements are.
What documents do I need for a visa application?
Visa requirements vary depending on your destination and your nationality. We will provide you with a list of required documents and guide you through the visa application process.
How long does it take to process a visa application?
Visa processing times vary depending on the destination and the type of visa being applied for. We recommend applying for your visa as early as possible to allow for sufficient processing time.
Is visa assistance included in the tour package?
Visa assistance is not included in the tour package. However, we can provide you with guidance and support throughout the visa application process for an additional fee.